At Onuvia, customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.

Eligibility for Returns

We accept returns under the following conditions:

Items must be unused, unworn, and in original packaging
Return request must be made within 14 days of delivery
Proof of purchase (order number or receipt) is required

Non-Returnable Items

Due to the nature of dropshipping, the following items are not eligible for return:

Items marked as final sale
Personal care or hygiene products
Customized or personalized items
Gift cards
Items damaged due to misuse or normal wear and tear

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Contact us within 48 hours of delivery
Provide clear photos or video evidence
We will review the claim and, if approved, issue a replacement or refund.

Refund Process

Approved refunds are issued to the original payment method
Processing time: 5–10 business days after approval
Original shipping fees are non-refundable

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
Return address will be provided after approval

Order Cancellations

Orders can be canceled within 12 hours of purchase
Once processing or shipping begins, cancellation is not guaranteed

Shipping Policy

Onuvia operates as a dropshipping store, meaning products are shipped directly from our suppliers to customers.

Order Processing Time

Processing time: 1–3 business days
Orders are not processed on weekends or public holidays

Shipping Time Estimates

Estimated delivery times vary by location:

United States: 7–15 business days
International: 10–25 business days

Please note: Delivery times are estimates and may vary due to customs, carrier delays, or high-demand periods.

Shipping Costs

Shipping fees are calculated at checkout
Promotional free shipping may apply to selected items or regions

Tracking Information

Tracking details will be provided via email once the order is shipped
Tracking updates may take 24–72 hours to appear

Customs & Duties

International customers are responsible for any customs fees, taxes, or import duties imposed by their country
Onuvia is not responsible for customs delays or refused shipments