At Onuvia, customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.
Eligibility for Returns
We accept returns under the following conditions:
-
Items must be unused, unworn, and in original packaging
-
Return request must be made within 14 days of delivery
-
Proof of purchase (order number or receipt) is required
Non-Returnable Items
Due to the nature of dropshipping, the following items are not eligible for return:
-
Items marked as final sale
-
Personal care or hygiene products
-
Customized or personalized items
-
Gift cards
-
Items damaged due to misuse or normal wear and tear
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
-
Contact us within 48 hours of delivery
-
Provide clear photos or video evidence
We will review the claim and, if approved, issue a replacement or refund.
Refund Process
-
Approved refunds are issued to the original payment method
-
Processing time: 5–10 business days after approval
-
Original shipping fees are non-refundable
Return Shipping
-
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
-
Return address will be provided after approval
Order Cancellations
-
Orders can be canceled within 12 hours of purchase
-
Once processing or shipping begins, cancellation is not guaranteed
Shipping Policy
Onuvia operates as a dropshipping store, meaning products are shipped directly from our suppliers to customers.
Order Processing Time
-
Processing time: 1–3 business days
-
Orders are not processed on weekends or public holidays
Shipping Time Estimates
Estimated delivery times vary by location:
-
United States: 7–15 business days
-
International: 10–25 business days
Please note: Delivery times are estimates and may vary due to customs, carrier delays, or high-demand periods.
Shipping Costs
-
Shipping fees are calculated at checkout
-
Promotional free shipping may apply to selected items or regions
Tracking Information
-
Tracking details will be provided via email once the order is shipped
-
Tracking updates may take 24–72 hours to appear
Customs & Duties
-
International customers are responsible for any customs fees, taxes, or import duties imposed by their country
-
Onuvia is not responsible for customs delays or refused shipments
Incorrect Address
-
Customers are responsible for providing accurate shipping information
-
Orders shipped to incorrect addresses are not eligible for refundc
