Return policy
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your items are in original packaging or have never been used.
To start a return, you can contact us at Support@onuvia.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at Support@onuvia.com
RETURN METHOD:
Your option to send us your return: By Mail.
HOW CAN YOU GET YOUR RETURN SHIPPING LABEL?
Download and Print
Customer Remorse -
Customer Responsibility
Our fees for Return or Refund of United States
Damages and issues (Defective Products)
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is USD 0.00 and the Re-stocking fee is USD 0.00.
For your responsibility (Customer Remorse)
Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The Re-stocking fee is USD 0.00.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will promptly assist you in resolving the matter by offering a replacement, exchange, or refund, depending on the situation. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we approved your return, please contact us at Support@onuvia.com.
