At Onuvia, customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.

Eligibility for Returns

We accept returns under the following conditions:

• Items must be unused, unworn, and in original packaging

• Return request must be made within 14 days of delivery

• Proof of purchase (order number or receipt) is required

Non-Returnable Items

Due to the nature of dropshipping, the following items are not eligible for return:

• Items marked as final sale

• Personal care or hygiene products

• Customized or personalized items

• Gift cards

• Items damaged due to misuse or normal wear and tear

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery

• Provide clear photos or video evidence
  We will review the claim and, if approved, issue a replacement or refund.

Refund Process

• Approved refunds are issued to the original payment method

• Processing time: 5–10 business days after approval

• Original shipping fees are non-refundable

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect

• Return address will be provided after approval

Order Cancellations

• Orders can be canceled within 12 hours of purchase

• Once processing or shipping begins, cancellation is not guaranteed

Shipping Policy

Onuvia operates as a dropshipping store, meaning products are shipped directly from our suppliers to customers.

Order Processing Time

• Processing time: 1–3 business days

• Orders are not processed on weekends or public holidays

Shipping Time Estimates

Estimated delivery times vary by location:

• United States: 7–15 business days

• International: 10–25 business days

Please note: Delivery times are estimates and may vary due to customs, carrier delays, or high-demand periods.

Shipping Costs

• Shipping fees are calculated at checkout

• Promotional free shipping may apply to selected items or regions

Tracking Information

• Tracking details will be provided via email once the order is shipped

• Tracking updates may take 24–72 hours to appear

Customs & Duties

• International customers are responsible for any customs fees, taxes, or import duties imposed by their country

• Onuvia is not responsible for customs delays or refused shipments

Incorrect Address

• Customers are responsible for providing accurate shipping information

• Orders shipped to incorrect addresses are not eligible for refundc